Wizard / W12

I dropped my phone.

90-second auto-diagnostic. We probe every subsystem that drops typically affect, then walk you through the visual and tactile checks the browser can't do.

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    Manual follow-ups browser cannot measure
    • Screen dead-pixel sweep

      /monitor/dead-pixel — fullscreen each colour in a dim room. Look for cracked corners, dead pixels, dark spots, or backlight bleed.

    • Touch sweep

      /touch/multitouch — drag a fingertip across every region. Dead patches = digitiser hairline cracks.

    • Camera lens visual

      Hold the phone to a strong light. Look for spider-web cracks on the rear lens cluster. Cracked lenses produce glare and dust over time.

    • Camera focus + dust check

      Open the camera. Photograph a white wall. Look for black blobs (dust in sensor) and confirm autofocus locks crisply.

    • Speaker test

      /audio/stereo — both channels should be equal volume with no rattle. Rattle = something's loose inside.

    • Microphone test

      /microphone/waveform — record yourself. Crackle on playback can mean a dislodged mic.

    • Buttons + ports

      Every volume button, mute switch, power, action button. Lightning / USB-C — plug in and confirm charging starts immediately.

    • Frame visual check

      Run a finger along every edge. Any new dent, gap between screen and frame, or stuck home indicator suggests an internal frame bend.

    Frequently asked

    What should I check after dropping a phone?

    In order: any visible cracks, then power-on response, then screen pixels and touch responsiveness, then both cameras (lenses crack easily), then speakers and microphones (the impact can dislodge them), then the gyro (subtle but it's how Face ID and orientation work).

    Do screen protectors actually help?

    Yes, especially tempered-glass ones. They absorb the impact instead of the OLED layer, which is the expensive part. A £8 screen protector that cracks instead of a £300 OLED replacement is the easiest math in tech.