Bufferbloat.
Three phases: idle ping baseline (5s), ping under download load (15s), ping under upload load (15s). The latency lift between idle and loaded reveals bufferbloat — the queue-management failure that turns video calls into slideshows the moment someone starts a torrent.
Grading follows the dslreports.com convention: A+ = ≤5 ms lift, A ≤30, B ≤60, C ≤200, D ≤400, F > 400. A-grade requires modern queue management (fq_codel, CAKE) on your router. Most ISP-supplied modems fail badly.